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Hard Drive Data Recovery: A True Customer Experience

Posted in Customer Care
at 2010.06.23

Who Do You Trust?

One of our customers recently had a harrowing ordeal when her hard drive crashed and she didn’t know where to turn to. She first took her crashed hard drive to the GeekSquad who provided impersonal service and took more time than necessary in providing “9-1-1 Service”.

Read a part of Shonali’s hard drive recovery ordeal in her own words:

Contrary to the image it portrays, the Geek Squad does not swoop into its batmobile, leap tall buildings in a single bound and show up at your doorstep before you can say “ vuvuzela.”

No, it makes a note of your problem and tells you someone will call you back within an hour (which they didn’t). Then, when you call them back, they tell you they’re trying to reach the “field manager” by sending them an email, but s/he hasn’t responded yet.

Seriously? And this is their “9-1-1” service?

Read Shonali’s hard drive recovery and repair story:
Part 1: How Did I Land on Elm Street
Part 2: Of Hard Drives, Hallelujah and Trust

Even though Shonali lives in Washington DC, LaptopMD was able to provide prompt advice and hard drive repair and service options via the phone and mail-in service.  We are thrilled that customers like Shonali trust LaptopMD with their laptop and hard drive repair needs.

When you entrust your laptop repair and hard drive recovery with us, we do not take that responsibility lightly and will do everything we can to ensure the care and success of your hard drive recovery or laptop repair.

LaptopMD strives to be a company that excels in providing prompt, reliable, trust-worthy laptop, hard drive, and computer repair and service options. You can bring in your Computer or Laptop today to our Midtown, Manhattan Repair Center or call us at 212-920-4833 to discuss your mail-in options if you live outside of the New York City area.

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