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Get computer advice, technology tips, and expert know-how from the LaptopMD

Browse our site for computer advice, troubleshooting tips and tricks, and information on how to prevent common computer problems so you can avoid bringing your computer in for repair.

This section was built for you; we want to give you the answers you need to keep you away from us for as long as possible! We know what it’s like looking for help with computer repair on the internet; you may end up confused, bewildered, or maybe completely dazed by the amount of computer repair information out there.

Send your computer, software, and general tech questions to DoctorZ@laptopmd.com today!

You have questions? That's understandable. Maybe we even have answers. So ask us anything. Anything at all. We'll try to answer to the best of our ability.

LaptopMD+ Blog

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  • 7 Common Problems With The IPhone 7

    by Vladimir Sobur Posted February 24, 2017 in Apple Devices, Newsletter

    We love our iPhones, but even the most ardent owner knows these devices are far from impervious. The latest iteration continues the tradition of impressing critics and audiences with Apple innovation but leaving end users with annoying issues.

    7 Common Problems With The IPhone 7 and sollutios from LaptopMD

    In fact, here are seven common problems with the iPhone 7.

    • Issues with Activation
      Before activating your new phone, make sure you have a reliable WiFi connection. You need to make sure your version of iTunes is up to date as the phone’s activation is processed through your iTunes account. USB the iPhone to your computer and turn on the phone.
    • Freezing in the Cloud
      During updates, the iCloud has been known to freeze. When this happens, reboot the phone by holding the down volume and power buttons. If the restoration still doesn’t follow through, download a backup file to your computer and upload it to the iPhone.
    • No Headphone Jack
      That there would be no jack on the iPhone 7 set the Internet on fire. Still, Apple did offer an adapter to give users options. Most owners have turned to one of the many wireless headsets.

    7 Common Problems With The IPhone 7 and sollutios from LaptopMD

    • WiFi Won’t Stay Connected
      One of the most common problems with the newest iPhone is an unreliable WiFi connection. Make sure the router doesn’t need rebooting and that there’s proper range for the signal. Check the settings on your phone to ensure the connection is there. Rebooting the modem may help. If that doesn’t work, Apple has its own support page about how to deal with Wi-Fi issues.
    • Poor Quality Audio
      This is probably the result of your sound being set too low. Check Settings/Sounds to see where the volume ringer is. Turn it all the way up. Check to see if mute is on or for debris in the speaker.
    • Touchscreen is Unresponsive
      The 3D touch feature really upped the phone game, but many user were disappointed to discover the screen’s functionality could fail. When this happens, adjust the screen’s sensitivity. The feature can be found in Settings/General/Accessibility.  and scroll down to 3D touch and tap to change it from light to firm.

    7 Common Problems With The IPhone 7 and sollutios from LaptopMD

    • Random Rebooting
      Many owners have reported random reboots on their iPhone 7. A good way to correct this is to restart the phone. Press the home and volume down buttons together and let the phone reboot. This is only a temporary fix, but it does work.

    One more
    At LaptopMD, we hope that your device will last forever without giving you problems. However, if anything ever happens to it, we’re here to help you.

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Ask A Medic

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  • The Infamous nVidia Chipset Issue

    by Arthur Zilbermann Posted February 14, 2012 in Ask a Medic, Computer, Graphics Card
    Question:

    I’ve heard my laptop has a bad nVidia Graphics Chip. What does this mean?

    Answer:

    The images you see on your computer when playing video games, editing photos or movies, or even just surfing the web, are all made possible by your graphics chip. Without it, you can kiss any enjoyable/productive/gainful computer times goodbye. If you notice your screen has been freezing, flickering, showing a bad resolution, or in extreme cases, has gone completely black, you may have a bad graphics chip. The good news is if you have an nVidia chipset issue, you’re not alone. The bad news is that the problem is a difficult one to fix. The graphics chip in question is soldered directly onto the motherboard, the part of your laptop that holds your memory, processor, and all the circuits that make it go. Because of a fault in production, some nVidia based chipsets (especially in Macbooks) tend to overheat and cause the motherboard to warp, ever so slightly, and the chips attached to it to start peeling off. Once this happens, the only real fix is to replace the motherboard. Some laptop manufacturers have actually recognized this issue and are offering warranty service or motherboard replacement free of charge, so contact your manufacturer to find out more. If that’s not an option, we can perform a micro-solder fix on your motherboard that could keep it running for years, or months. Since this is not something we recommend, we currently don’t offer any warranties on these jobs. It’s a last-chance operation, and doesn’t resolve the core issue, making the problem likely to come back.

    As long as you want your laptop to remain functional, it’s important that your graphics chip is in tip-top shape. Fortunately for you, here at Laptop MD+, we wield tiny screwdrivers with unparalleled grace and expertise and can get your motherboard replaced in no time. Learn more about your graphics chip and request a completely free quote here. We’ll get your computer up and running again before you have time to despair!

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Knowledge Base

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  • The Differerence Between SSD and HDD

    Posted November 2, 2011 in Hardware Tips & Tricks
    Problem:

    There's a lot of talk these days about SSD and HDD drives. To the computer tech, the difference may be clear but to the average lay person confusion may be the only thing clear. What's difference between SSD and HDD drives? I'm glad you asked...

    MD+ Diagnosis:

    HDD (Hard Disk Drives) hard drives are traditional hard drives with moving parts, proven to shocks and vibrations which cause can damage, that have been used for decades. SSD (Solid State Drives) hard drives are modern alternatives that are used more in portable devices than normal computers to cut down on weight, save space and maximize performance. SSD drives are commonly found in more compact situations, boot up quicker, and use less battery power. You will find SSD drives in any device that says it runs on 'flash memory' like a smartphone, tablet, or other portable device.

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Recent Knowledge

Breakroom

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  • Take A Virtual Tour of LaptopMD+

    by Arthur Zilbermann Posted November 8, 2011 in Water Cooler

    Virtual Tour of LaptopMD+Never been to LaptopMD+ or haven’t stopped by since we last remodeled our offices? Take the LaptopMD+ Virtual Tour and explore our offices interactively. Google stopped by and used their patented street maps technology in our office and the result is a beautiful 360-degree tour of our spacious digs. From our location above Penn Station to your internet browser, check out our offices before you come by!

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Recent Breakroom

News

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  • Laptop MD joins forces with Data Recovery Clinic !

    by Arthur Zilbermann Posted June 7, 2013 in Computer Maintenance, data recovery, hard-drive, LaptopMD+ News, News, Newsletter, Small Business Support, virus

    We are excited to announce that Laptop MD now has joined forces with Data Recovery Clinic.  Steven, the lead technician at Data Recovery Clinic, has been providing emergency data recovery from hard drives and raids of all configurations for over 23 years.

    DRC, established in 1989, attributes their high success rate  due to their cutting edge ATOLA data recovery equipment and highly trained technicians in data recovery. They have successfully recovered data from all over the globe and from all types of media. If your data can be recovered, then they can recover it. If you don’t believe us, just ask: NASA, 3M, Lucent, Pepsi Co, Chicago Stock Exchange, Sandia National Labs, CAGEMA INC, Raytheon, Dell, HP, IBM, Compaq, Norton Utilities, and many, many more whose data they have successfully recovered.

    With their “no-data no-charge payment system”, it’s a win-win for anyone who has been faced with the disastrous failed hard drive, flash card, or memory stick at the most critical moment. Come to Laptop MD and let us battle “Murphy’s Law” for you.

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