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Browse our site for computer advice, troubleshooting tips and tricks, and information on how to prevent common computer problems so you can avoid bringing your computer in for repair.

This section was built for you; we want to give you the answers you need to keep you away from us for as long as possible! We know what it’s like looking for help with computer repair on the internet; you may end up confused, bewildered, or maybe completely dazed by the amount of computer repair information out there.

Send your computer, software, and general tech questions to DoctorZ@laptopmd.com today!

You have questions? That's understandable. Maybe we even have answers. So ask us anything. Anything at all. We'll try to answer to the best of our ability.

LaptopMD+ Blog

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  • iOS vs Android OS

    by LaptopMD Posted June 1, 2017 in FAQs, Newsletter, TechBuzz

    During the age of the smartphone, users have continued to debate between Apple and Android as to which service is superior. While you may have heard several arguments as to which is better, it is time to settle the dispute once and for all. The iOS and Android OS have several differences between them. For starters, iOS encourages people to buy multiple devices and have them all connected to each other. That way, the iOS is similar on iPhones, iPads, and Mac computers. In contrast, Android is more contained directly within the phone. Androids are very useful for multi-tasking on the phone, but its services aren’t as useful for multi-tasking across different devices. In terms of visual preference, both phones have supporters and detractors, but that is mostly a subjective opinion.  Instead of going back and forth on the advantages of both, let us get to the actual answer of this question, and that is that iOS is probably the superior system. Yes, Android has its advantages and it certainly has its fair share of fans, but for the majority of users, the iPhone is going to have the operating system that you want.  It’s the driving force behind the iPhone becoming so widespread over the last few years.

    To start, iOS is more secure. When it comes to choosing a smartphone or other type of device, security should be a top concern – which is something people may forget about their phone. Android OS is far more susceptible to malware threats, this could be because Apple provides its users with updates at a more frequent rate. This continues to add security, which Android is falling behind in. Apple also has stricter privphone securityacy policies, preventing unwanted threats from breaking into the operating system; Android is less strict about their apps and uses, which could be seen as a positive for some users because you have a little more freedom. While the iOS is far from impenetrable, it is still superior to Android OS in terms of safety.

    Another important function for users when it comes to operating systems is the applications. Whether it be social media,phone apps gaming, or travel information, people have become heavily reliant on apps. In this case, Apple is also ahead. Apple and Android both have streamlined ways for you to find apps through either the App Store or Google Play, but Apple is more likely to get certain apps faster than their Android counterparts because it is more efficient for developers to optimize for iPhones rather than all types of Androids.  Some apps will be limited to iOS, some others will be limited to Android, but the scale is in favor of Apple for now.

     

    Lastly, the iOS is easier and simpler to use.  Android phones are more customized and you can tailor it to specifically what you want, but that can also be annoying to set up and whenever updates arrive, they do get somewhat reverted.  There is probably a work-around for this for very tech-savvy consumers, but in general, the iPhone interface is very easy to use and consumer-friendly.  Not only that, but iOS is also constantly updating to try to be more intuitive, clean, and iconic.  iPhones also work very well in conjunction with other iPhones – which is a big deal now that they are so popular.  iMessage is a very clear example of this, because texting iPhone to iPhone is now more reliable and faster than typical SMS messages.  If you are in a group text as the only Android user, you may get messages a little out-of-order or slower than the rest of the group which can be frustrating.

    imessage

    While security, applications, and user interfaces are important functions when deciding between iOS and Android OS, the most important debate is often the price. In general, Android phones can be cheaper, because they have a wider range of selections. While their most expensive phones reach prices comparable to the iPhone, Android has a wide selection of cheaper phones. However, if we’re talking about picking a phone for the next few years, it is more useful to pay the slightly extra price for the technology that fits you best. When comparing the most expensive Android systems to the iOS, the price is relatively similar, which makes the choice of choosing Apple an easier one for most consumers. The bottom line is, Android is still very popular and provides a customizable experience with a wide range of options, and Apple still continues to make fine-tuned systems that provide the user with easy, efficient operating systems that work very well with other iPhones, as well as other Apple products.

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Ask A Medic

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  • The Infamous nVidia Chipset Issue

    by Arthur Zilbermann Posted February 14, 2012 in Ask a Medic, Computer, Graphics Card
    Question:

    I’ve heard my laptop has a bad nVidia Graphics Chip. What does this mean?

    Answer:

    The images you see on your computer when playing video games, editing photos or movies, or even just surfing the web, are all made possible by your graphics chip. Without it, you can kiss any enjoyable/productive/gainful computer times goodbye. If you notice your screen has been freezing, flickering, showing a bad resolution, or in extreme cases, has gone completely black, you may have a bad graphics chip. The good news is if you have an nVidia chipset issue, you’re not alone. The bad news is that the problem is a difficult one to fix. The graphics chip in question is soldered directly onto the motherboard, the part of your laptop that holds your memory, processor, and all the circuits that make it go. Because of a fault in production, some nVidia based chipsets (especially in Macbooks) tend to overheat and cause the motherboard to warp, ever so slightly, and the chips attached to it to start peeling off. Once this happens, the only real fix is to replace the motherboard. Some laptop manufacturers have actually recognized this issue and are offering warranty service or motherboard replacement free of charge, so contact your manufacturer to find out more. If that’s not an option, we can perform a micro-solder fix on your motherboard that could keep it running for years, or months. Since this is not something we recommend, we currently don’t offer any warranties on these jobs. It’s a last-chance operation, and doesn’t resolve the core issue, making the problem likely to come back.

    As long as you want your laptop to remain functional, it’s important that your graphics chip is in tip-top shape. Fortunately for you, here at Laptop MD+, we wield tiny screwdrivers with unparalleled grace and expertise and can get your motherboard replaced in no time. Learn more about your graphics chip and request a completely free quote here. We’ll get your computer up and running again before you have time to despair!

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Knowledge Base

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  • The Differerence Between SSD and HDD

    Posted November 2, 2011 in Hardware Tips & Tricks
    Problem:

    There's a lot of talk these days about SSD and HDD drives. To the computer tech, the difference may be clear but to the average lay person confusion may be the only thing clear. What's difference between SSD and HDD drives? I'm glad you asked...

    MD+ Diagnosis:

    HDD (Hard Disk Drives) hard drives are traditional hard drives with moving parts, proven to shocks and vibrations which cause can damage, that have been used for decades. SSD (Solid State Drives) hard drives are modern alternatives that are used more in portable devices than normal computers to cut down on weight, save space and maximize performance. SSD drives are commonly found in more compact situations, boot up quicker, and use less battery power. You will find SSD drives in any device that says it runs on 'flash memory' like a smartphone, tablet, or other portable device.

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Recent Knowledge

Breakroom

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  • Take A Virtual Tour of LaptopMD+

    by Arthur Zilbermann Posted November 8, 2011 in Water Cooler

    Virtual Tour of LaptopMD+Never been to LaptopMD+ or haven’t stopped by since we last remodeled our offices? Take the LaptopMD+ Virtual Tour and explore our offices interactively. Google stopped by and used their patented street maps technology in our office and the result is a beautiful 360-degree tour of our spacious digs. From our location above Penn Station to your internet browser, check out our offices before you come by!

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News

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  • Laptop MD joins forces with Data Recovery Clinic !

    by Arthur Zilbermann Posted June 7, 2013 in Computer Maintenance, data recovery, hard-drive, LaptopMD+ News, News, Newsletter, Small Business Support, virus

    We are excited to announce that Laptop MD now has joined forces with Data Recovery Clinic.  Steven, the lead technician at Data Recovery Clinic, has been providing emergency data recovery from hard drives and raids of all configurations for over 23 years.

    DRC, established in 1989, attributes their high success rate  due to their cutting edge ATOLA data recovery equipment and highly trained technicians in data recovery. They have successfully recovered data from all over the globe and from all types of media. If your data can be recovered, then they can recover it. If you don’t believe us, just ask: NASA, 3M, Lucent, Pepsi Co, Chicago Stock Exchange, Sandia National Labs, CAGEMA INC, Raytheon, Dell, HP, IBM, Compaq, Norton Utilities, and many, many more whose data they have successfully recovered.

    With their “no-data no-charge payment system”, it’s a win-win for anyone who has been faced with the disastrous failed hard drive, flash card, or memory stick at the most critical moment. Come to Laptop MD and let us battle “Murphy’s Law” for you.

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