Who Do You Trust?
One of our customers recently had a harrowing ordeal when her hard drive crashed and she didn’t know where to turn to. She first took her crashed hard drive to the GeekSquad who provided impersonal service and took more time than necessary in providing “9-1-1 Service”.
Read a part of Shonali’s hard drive recovery ordeal in her own words:
Contrary to the image it portrays, the Geek Squad does not swoop into its batmobile, leap tall buildings in a single bound and show up at your doorstep before you can say “ vuvuzela.”
No, it makes a note of your problem and tells you someone will call you back within an hour (which they didn’t). Then, when you call them back, they tell you they’re trying to reach the “field manager” by sending them an email, but s/he hasn’t responded yet.
Seriously? And this is their “9-1-1” service?
Read Shonali’s hard drive recovery and repair story:
Part 1: How Did I Land on Elm Street
Part 2: Of Hard Drives, Hallelujah and Trust
Even though Shonali lives in Washington DC, LaptopMD was able to provide prompt advice and hard drive repair and service options via the phone and mail-in service. We are thrilled that customers like Shonali trust LaptopMD with their laptop and hard drive repair needs.
When you entrust your laptop repair and hard drive recovery with us, we do not take that responsibility lightly and will do everything we can to ensure the care and success of your hard drive recovery or laptop repair.
LaptopMD strives to be a company that excels in providing prompt, reliable, trust-worthy laptop, hard drive, and computer repair and service options. You can bring in your Computer or Laptop today to our Midtown, Manhattan Repair Center or call us at 212-920-4833 to discuss your mail-in options if you live outside of the New York City area.
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The Fourth Generation iPhone is coming out June 24th. Hallelujah! May G-d bless Steve Jobs. What does this new model mean for LaptopMD (as an iPhone repair center) and what does it mean for YOU (as a consumer)?
From our perspective, the new iPhone model is even more fragile than the previous 3G and 3GS models. For the past few months, we have repaired between 10 and 20 iPhones each day. One reason why we attract this much business is that we repair cracked screens and other problems on the spot, while our customers wait. No self-respecting New Yorker can last more than one hour without their iPhone. The upper part of the iPhone, which you touch so often with your finger, is its most vulnerable part. Naturally, too much pressure, or pressure in the wrong area, can cause this part to break. Sadly, Apple doesn’t provide service for these repairs; you must pay $199 and buy another iPhone. No service; only new purchases. Not every company can treat its customers so poorly and retain their loyalty, but somehow Apple manages to keep its customers, even while selling them a product that does not perform well under pressure. As a result, for those customers that do not wish to buy another iPhone, some salespeople and “geniuses” at Apple stores refer unhappy owners of broken iPhones to us.
Looking closely at the new 4G iPhone model, we observe that its case is made of glass. Yes, you read that correctly; the case is made of glass. If you dropped your 3G or 3GS model iPhone before, your digitizer would break. But now, with the newer and more fragile model, the digitizer AND case will both break. As a result, LaptopMD anticipates an even greater volume of iPhone repair jobs after June 25th.
As a consumer, what can you learn from this insight? What can you do to keep your precious iPhone in one piece? Treat your iPhone like a newborn baby. Don’t drop it; don’t spill anything on it; keep it away from areas where there is food and drink. Don’t keep it in your back pocket, because you can easily sit on it. Don’t allow it to move around inside your purse or briefcase. You must treat it with some TLC (Tender loving care). Buy a protective case for it. Don’t be penny-wise and dollar foolish and purchase a knock-off case on the street. You just spent several hundred dollars on the new iPhone; make a small investment and visit the Apple website to purchase accessories directly from the company or from an Apple-authorized reseller. Buy a good rubber case, on the off chance that when you DO drop the iPhone, the case and digitizer won’t crack as easily. Make sure the case has a flap to cover the screen, for extra protection. If you will treat this new iPhone as if it were a laptop, you can be sure that your iPhone will never visit LaptopMD.