Reasons Why Our Customers and the Press choose LaptopMD+
Core Values that Separate LaptopMD+ from Others
LaptopMD+ has earned a strong customer base and has attracted the attention of the press because of a few core principles we put into every job. People continue to choose LaptopMD+ because of our free estimates, our quick turnaround, the quality repair service we provide, and the convenience of being available 7 days a week including major holidays.
These are the core values and principles that we base our company on and that keep customers coming back:
Value No computer or laptop repair company in New York City offers a better price and value to each customer, particularly with our free estimates on all repair jobs. You can go to the big guys, like Best Buy or Staples, but you’ll find that the service that we offer is better and more efficient. We’re professionals at what we do, not just geeks, and we treat you like a professional as well in the areas that are most important to you.
At LaptopMD+ we want to deliver the best quality for the best price. Unlike Best Buy or Staples, we first try to fix the parts that you have before we charge you more for expensive, new parts. By performing component level soldering and fixing existing parts, we’re able to bring the cost of parts down (sometimes by more than 50%) and deliver the same quality repair that you expect. We’re not in the repair business to sell new computers; we’re in the repair business to bring you the best price with quality you can trust.
Reputation People love and trust us – they have for years. Our highly ranked reviews have caused many well-known media publications to take notice and we’ve gotten quite a few mentions in the press as experts in the field. Publications like Inc. Magazine and the Wall Street Journal seek us out when they need a knowledgeable source for all things tech.
Trustworthiness Our reputation and trust is strengthened by 3rd party backers like the BBB and Tech Insurance as well as having been voted Best of Yelp in New York!
We challenge you to not only read our reviews, but compare us to our competition too. We have a strong customer base because customer know and love our service. Unlike Best Buy or Staples, we understand that you’re a busy professional and your time is important. You can trust that at LaptopMD, we treat you with the respect that you deserve.
In addition to our comments on the BBB site, Yelp, and CitySearch you can also find our company profile on Google, Angie’s list, and nearly all major trusted review sites. We’ve put ourselves out there and customers just like you have told us what they think.
Convenience Your laptop doesn’t take a break and neither do we. We’re open late 7 days a week and work through almost all major holidays to repair computers, iPhones, and more for busy professionals like you.
We’re professionals just like you and we know that when life gets busy you need convenience above all else. To meet your needs, we offer 5 different service options for you to get your computer repaired: Walk-In Service, Pickup/Concierge Service, Business IT Support, Onsite Support, and Mail-In Service.
Speed We’re available when you need us. When you bring your computer in, we won’t tell you that you’ll have to wait 3-4 days or your computer needs to be sent to an off-site repair facility – our repair facility is located on-site which means most repairs are available in 24-48 hours, if not same-day!We provide you with free estimates on your computer or laptop repair while you wait. When you leave our office you will know what you’re paying for and if you’re not happy with the price, we’ll still give you the full estimate/diagnosis for free and help you with advice to fix the problem without our help. Helping the customer, as quickly and efficiently as possible, is our number one goal.
Our technicians have over 25 years of combined experience working with, repairing, and troubleshooting computer and technology systems. When you come into our office for a repair, or if we come to you for onsite support, you are getting someone you can trust with the experience to back the work up. We don't send fresh college or high graduates to do the work that only professionals can provide. When we say we're the doctors, we have the credentials and the experience to back it up.
We're located in the heart of Midtown Manhattan and we’re available to the entire city of New York including Brooklyn, Queens, the Bronx, Staten Island, and North New Jersey. We encourage you to come visit us or take the virtual tour hat allows you to experience our office before you come.
If you're worried that we're not in your neighborhood, rest assured: we're able to get anywhere in New York within an hour to take care of your problem fast and efficiently.
We offer the best rates and professionalism for the services that we provide. We know that money is important to you and that's why we work hard to keep our rates competitive and reasonable for the everyday consumer like you. We're even willing to compare our prices against those of our competitors: visit our price page for a full listing of our prices as well as those of our competition.