Who We Are

New York's Trusted Computer Doctors



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Quality laptop repair, iPhone repair, and data recovery in NYC.

Located in Midtown Manhattan near Penn Station and serving all five boroughs, LaptopMD+ is a full-service computer repair company specializing in computer repair, iPhone repair, and data recovery – to name just a few. With over 25 years of experience, LaptopMD+ is the choice of thousands of New Yorkers for computer/laptop repair and is professionally trained and industry certified by independent 3rd parties:

Better Business Bureau
LaptopMD Techinsurance

For your convenience, we’re open 7 days a week with access to all major subway lines. We believe in treating you right by offering completely free estimates on all repair jobs and, unlike Best Buy and Staples, we won’t start your repair job until you agree to the full price.

New York City

A History of Service

LaptopMD+: A History of Laptop Repair Service in New York

As an IT Manager at JP Morgan Chase in the 1990’s, LaptopMD+ owner Arthur Zilberman saw inherent weaknesses in the structure of computer service vendors that he worked with and the services that they provided.  Most computer repair companies lacked (and still lack) the basic amenities busy professionals expect such as professional expertise and knowledge, same-day service, free estimates, and attention to the needs and priorities of the customer.  Arthur believed that the customer deserved a much higher level of service that even the big name companies like Geek Squad did not provide.  A computer repair company, he reasoned, should exist that moved at the pace of New York’s busy professionals. In 2000, Arthur had the opportunity to start a company that did just that.

Arthur leveraged his experiences as a corporate IT Manager and built a laptop repair company which today is LaptopMD+.  The entire team at LaptopMD+ puts the customer front and center because, like Arthur, we know how we would want our computer repair treated and we would expect nothing less from a vendor of ours. The customer’s time is sacred and LaptopMD+ exists as a computer repair company offering free estimates, same day service, and a customer experience that outpaces even the “big boys” like Best Buy’s Geek Squad and Staples’ Easy Tech. Unlike those other guys, we don’t believe you should pay a dime until your computer is back up and running and you’re 100% satisfied with our repair job.

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  • Arthur
  • Matt
  • Nick
  • Zoltan
  • Milan
  • Pablo
  • Dima
  • Tim
  • Alex
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    Arthur Zilberman

    Founder and CEO - arthur@laptopmd.com

    Arthur’s journey in laptop repair and computer services has taken him from running Wall Street IT departments, at Fortune 100 companies like JP Morgan Chase, to teaching as an adjunct technology instructor. Arthur’s story begins in Minsk, Belarus. When Arthur was a boy, his family was forced to immigrate to the United States as a result of the Chernobyl nuclear disaster. Arthur grew up in Sheepshead Bay in Brooklyn and quickly picked up computer and programming skills through trial and error and a lot of bright intuitive learning. He obtained his B.S. in Computer Science from the New York Institute of Technology, propelling him into his career as a corporate IT manager and later as a computer services provider.

    Arthur Zilberman on LinkedIn  Connect with Arthur on LinkedIn

    Certifications/Specialties: A+, MSCE, CCNE, Network Management/Repair, Computer Instruction and Consulting

    First ‘Real’ Computer: Compaq 486DX 3 at the age 16.

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    Matt Ham

    Chief Financial Officer - matt@laptopmd.com

    Matt started as a floor manager at LaptopMD+ in January of 2010 and moved up the ladder quickly as LaptopMD+’s Chief Financial Officer.  Matt, a Columbia graduate with a Master’s in Mechanical Engineering with a Focus in Energy Systems, has a strong background in computer repair with 9 years of experience working on the hardware support team at SAS and has been working hands on with computers his whole life.  Matt prides himself in being self taught and, though he lacks specific computer or technical schooling, has taught himself programming and software coding skills and has gone on to become industry certified in multiple technical areas.  Matt is in charge of managing the staff and oversees all finances and business operations.

    Certifications: Certified by Dell (4+ years)

    Specialties: Business Development and Operations Management

    Super Human Strength: Matt hasn’t been sick since he was 9 years old

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    Nick Spinale

    Customer Service Manager - nick@laptopmd.com

    Nick is the first point of contact for many of LaptopMD+’s customers and his background as an information systems operator at the U.S. Army Signal Headquarters gives him the technical and relational management skills needed to make sure the needs of each customer are met in a timely and respectful manner.  Nick has a strong background in computer hardware support/troubleshooting and computer repair having maintained military computer networks and conducted IT training for military personnel.

    Specialties: IT Customer Support, Hardware and Computer Training, Network Maintenance and Installation

    Certification/Training: A+, COMPTIA Net +, Microsoft Windows (MS Server 2003), Mac OS X

    Favorite Creative Outlet: When not at the office or hanging out with friends, Nick enjoys exercising the right side of his brain by honing his creative writing skills and producing music recordings/compilations.

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    Zoltan Kovacs

    Lead Technician - zoltan@laptopmd.com

    When Zoltan was a kid, he drove his parents crazy when they would buy him new toys and he would take them apart just so he could fix them and put them back together.  As an adult his interest in taking things apart has diminished (slightly) but his ability to repair them has grown immensely.  Zoltan, LaptopMD+’s Lead Technician, holds a B.S. in Engineering. His repair skills and wealth of knowledge makes Zoltan LaptopMD+’s premier problem solver – ask this guy anything computer related (or not) and he’ll have an answer for you.

    Certifications: Netcom – Information Technology, A+, COMPTIA Net +, CCNA

    Specialties: Data Recovery, Hardware Support and Maintenance, Mac Repair

    Random Trivia: Zoltan has an IQ of 155, has worked in antiquity repair for a brief period of his life, and was the “local Howard Stone” DJ in Hungary during the time that he lived in Europe.

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    Milan Popović

    Senior Technician/Manager - milan@laptopmd.com

    Milan joined LaptopMD+ in January of 2010 and has a strong background in electric and computer engineering.  Before coming to LaptopMD+, Milan worked extensively in IT support and customer service specializing in computer and network maintenance.  Milan is one of many computer technicians at LaptopMD+ but is also in charge of working directly with customers on technical issues and managing all junior level technicians.  Milan is LaptopMD+’s go-to guy for computer repair and customer relations regarding repair jobs and can be counted on for detailed computer repair.

    Certifications: A+, Microsoft Visual Studio (C+)

    Specialties: Hardware Repair, Network Maintenance, Customer Support

    Favorite Recreational Activity: Lounging on the beach in the Hamptons on a warm, sunny summer day.

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    Pablo Zauzich

    Repair Technician and Onsite Repair Specialist - pablo@laptopmd.com

    Originally from Argentina, Pablo Zauzich is LaptopMD+’s go to guy for onsite iPhone and computer repair.  Pablo’s experience stretches across a variety of fields including computer and network repair, virus removal, data recovery and, of course, iPhone repair. Pablo has a vast array of knowledge managing onsite software and hardware installations and is a trusted technician for onsite support and customer assistance.

    Specialities: On site Setup and Support, Computer and Hardware Repair, Setup and Installation, iPhone Repair, and A/V Installation

    Certifications:  A+, Net+

    Number of Languages Spoken Fluently: 2 – English and Spanish

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    Dima Smetanin

    System Administrator/Repair Technician - dima@laptopmd.com

    Dima, a systems administrator and repair technician at LaptopMD+, has a wide background in IT infrastructure management and maintenance. An immigrant from Russia, Dima has experience in bilingual computer training and support, most notably having been in charge of training and staff enrichment classes as part of his involvement on the IT support team at a top Russian University. He holds a M.S. in Computer Information Systems and has a wide array of experience in repairing computers and performing network management.

    Certifications: M.S. in Computer Information Systems

    Specialties: Systems/Network Management, Programming, and Computer Troubleshooting

    Most Likely Activities Outside of Work: Amateur photography and social networking within New York City’s night club scene

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    Tim Bogus

    Director of Online Marketing - tim@laptopmd.com

    With a strong background in web development and project management experience, Tim leverages the best of his analytical nature as the Director of Online Marketing at LaptopMD+ where he is responsible for the company’s marketing initiatives, project development, and online development.  With degrees in communication studies and web development, Tim’s past experience includes ecommerce information architecture/development and new media work with newspapers including print, design, and online responsibilities.  Before joining LaptopMD+, Tim worked in New York’s lighting district on the Bowery as the lead developer and information architect for a leading ecommerce and brick & mortar lighting company.

    Specialties: Project Management and Information Architecture

    Most Likely Activity on a Saturday Afternoon: Reading on The High Line in Manhattan or catching the latest disaster/action flick at the movie theater.

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    Alex Mouravskiy

    Creative Director, Emerging Technology and Digital Content Analyst - alex@laptopmd.com

    Alex came to LaptopMD+ from McDonald’s Corporation where he served as a business manager and assistant marketing coordinator for the Gulf Coast region, responsible for business development and the coordination of promotional roll outs.  At LaptopMD+, Alex’s responsibilities include creative development of all marketing endeavors and is the head of press relations in addition to coordinating the company’s marketing and development projects.  A native of the Northeast, Alex has worked in the past as a freelance writer, most notably for AOL News, Politics Daily, and other media outlets, and studied communications at Rutgers University.  Alex has also worked with a number of NYC charities on a pro bono basis.

    Specialties: Content Marketing, Public Relations, Creative Development.

    Culinary Masterpiece: When not behind a computer Alex likes to be behind the stove, channeling his inner chef, making a mean crepe and a great beef bouillon.

Why LaptopMD?

Learn More

Our customers love and trust the service that we provide.  Here’s why:

Visit Why LaptopMD+? to discover the LaptopMD+ advantage and many more reasons why customers keep coming back to us.

Price Comparison

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Price Comparison

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Laptop Repair and Desktop Repair Select Services
LaptopMD+ Staples Best Buy
Virus/Spyware Removal $99 $299.99+ $129.99+
Data Recovery 149+ $259.99 $249.99+
Laptop Screen Replacement 149+ $600.00 * In Store Estimate
iPhone 4S Repair Select Services
Digitizer/LCD Repair $109 N/A N/A
iPhone 4 Repair Select Services
Digitizer/LCD Repair $99 N/A N/A
Battery Repair/Replacement $79 N/A N/A
iPhone 3G & 3Gs Repair Select Services
Digitizer Repair $59 N/A N/A
Fees & Estimates
Standard Turn Around Time 24 hours
3-4 Days 3-4 Days
Estimate Free
Free N/A
View Full Price Sheet

Prices represent typical service pricing, subject to change based on availability and job complexity as well as price updates by 3rd parties. See full price comparison for details.

FAQ

These are some of our most frequently asked questions. You can see all of our FAQ's here.

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