LaptopMD goes Back To The Future With “Old” Devices
We saw a pretty puzzling Facebook post recently. A user wanted to get the Hard Drive in his 2009 Macbook checked out, but the repair shop he went to told him the computer was “vintage” and couldn’t be serviced. It’s puzzling to think of any Macbook as a “vintage” device, but that is Apple’s terminology for any computer discontinued between 5-7 years ago. A quick glimpse of the Apple site produces this explanation:
Vintage products are those that have not been manufactured for more than five and less than seven years ago. Apple has discontinued hardware service for vintage products with the following exceptions:
Macintosh products purchased in the country of Turkey.
Products purchased in the state of California, United States, as required by statute.
Obsolete products are those that were discontinued more than seven years ago. Apple has discontinued all hardware service for obsolete products with no exceptions. Service providers cannot order parts for obsolete products.
Now THIS is “vintage.”
As time goes on, it becomes harder to find new parts for these computers, so Apple simply washes their hands of them, especially considering they probably have a new device they want you to buy anyway. ”No exceptions” is always a spirit-draining phrase, but it’s a bit misleading in this case. Calling a device obsolete would make some, like the service the gentleman went to, think that they shouldn’t even attempt repair.
In the Facebook user’s particular instance, all he wanted was a hard drive replacement, and a hard drive is a generic part. There’s no far and wide search across the land for a Mac hard drive, they can literally be purchased at any computer part depot. To turn away business over a misinterpretation of terminology is silly.
It’s understandable that Apple wants you to believe vintage and obsolete (7+ years old) parts can’t be repaired, but that’s not the case. Someone in the Facebook thread tagged LaptopMD as a potential solution to his problem, and they’re absolutely right. We service “vintage” computers from all brands, all makes and models. Just a couple weeks ago we actually repaired a customer’s Mac Cube. Our engineers have over 20 years experience, so we’re able to go back to the future all the time.
Good enough for Seinfeld, good enough for us.
Where other services don’t have the resources or network to find quality parts, we know where to find like-new and refurbished parts for devices of all ages. That’s actually what sets us apart. We offer this post as a PSA to all owners of aged computers: your manufacturer may think it’s “obsolete”, but at LaptopMD, it’s ripe for repair.
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Why laptopmd?
Free Estimates while you wait
Customer oriented service
You don’t need an appointment
Open ‘til 7 o’clock on weekdays
Expert engineers at your service
Same / Next day service on most of the repairs
We can recover all your data: photos, contacts, apps
Located in Midtown Manhattan near Penn Station
What Laptopmd customers are saying
“Fastest repair, ever ! I had a broken trackpad on my Mac Air. in and out the same day ! they texted me on completion. Great job.” – Steven Robinson
“Quote took longer than expected. but these guys did a good job of delivering on the specific date and under the quoted price. Also a convenient location and nice office space. Legit business.” – Evan Thomas
“Great experience. Quick and easy, in and out in under 30 mins. Very friendly. I had a broken Iphone 5 screen, apple was going to charge me $130 for the repair but LaptopMD charged me $75 with 2 discount codes. I will uses them again.” – Morgann Daniels
“Loads better than corporate america Best Buy. Fast and convenient. I would definitely recommend LaptopMD+ for all computer and cell phone repairs.” – Aaron Dalla Villa
Our team
Arthur Zilberman
Arthur’s journey in laptop repair and computer services has taken him from running Wall Street IT departments, at Fortune 100 companies like JP Morgan Chase, to teaching as an adjunct technology instructor. Arthur’s story begins in Minsk, Belarus. When Arthur was a boy, his family was forced to immigrate to the United States as a result of the Chernobyl nuclear disaster
Arthur grew up in Sheepshead Bay in Brooklyn and quickly picked up computer and programming skills through trial and error and a lot of bright intuitive learning. He obtained his B.S. in Computer Science from the New York Institute of Technology, propelling him into his career as a corporate IT manager and later as a computer services provider.
Certifications/Specialties: A+, MSCE, CCNE, Network Management/Repair, Computer Instruction and Consulting
First ‘Real’ Computer: Compaq 486DX 3 at the age 16.
Matt Ham
Matt started as a floor manager at LaptopMD+ in January of 2010
and moved up the ladder quickly as LaptopMD+’s Chief Financial
Officer.
Matt, a Columbia graduate with a Master’s in Mechanical
Engineering with a Focus in Energy Systems, has a strong
background in computer repair with 9 years of experience working
on the hardware support team at SAS and has been working hands on
with computers his whole life.
Certifications: Certified by Dell (4+ years) Specialties: Business
Development and Operations Management
Zoltan Kovacs
When Zoltan was a kid, he drove his parents crazy when they would buy him new toys and he would take them apart just so he could fix them and put them back together. As an adult his interest in taking things apart has diminished (slightly) but his ability to repair them has grown immensely.
Zoltan, LaptopMD+’s Lead Technician, holds a B.S. in Engineering. His repair skills and wealth of knowledge makes Zoltan LaptopMD+’s premier problem solver – ask this guy anything computer related (or not) and he’ll have an answer for you.
Certifications: Netcom – Information Technology, A+, COMPTIA Net +, CCNA Specialties: Data Recovery, Hardware Support and Maintenance, Mac Repair
Milan Popović
Milan joined LaptopMD+ in January of 2010 and has a strong background in electric and computer engineering. Before coming to LaptopMD+, Milan worked extensively in IT support and customer service specializing in computer and network maintenance.
Milan is one of many computer technicians at LaptopMD+ but is also in charge of working directly with customers on technical issues and managing all junior level technicians. Milan is LaptopMD+’s go-to guy for computer repair and customer relations regarding repair jobs and can be counted on for detailed computer repair.
Certifications: A+, Microsoft Visual Studio (C+)
Specialties: Hardware Repair, Network Maintenance, Customer Support
Pablo Zauzich
Originally from Argentina, Pablo Zauzich is LaptopMD+’s go to guy for onsite iPhone and computer repair. Pablo’s experience stretches across a variety of fields including computer and network repair, virus removal, data recovery and, of course, iPhone repair.
Pablo has a vast array of knowledge managing onsite software and hardware installations and is a trusted technician for onsite support and customer assistance.
Certifications: A+, Net+
Specialties: On site Setup and Support, Computer and Hardware Repair, Setup and Installation, iPhone Repair, and A/V Installation
Dima Smetanin
Dima, a systems administrator and repair technician at LaptopMD+, has a wide background in IT infrastructure management and maintenance. An immigrant from Russia, Dima has experience in bilingual computer training and support, most notably having been in charge of training and staff enrichment classes as part of his involvement on the IT support team at a top Russian University.
He holds a M.S. in Computer Information Systems and has a wide array of experience in repairing computers and performing network management.
Certifications: M.S. in Computer Information Systems
Specialties: Systems/Network Management, Programming, and Computer Troubleshooting
Tim Bogus
With a strong background in web development and project management experience, Tim leverages the best of his analytical nature as the Director of Online Marketing at LaptopMD+ where he is responsible for the company’s marketing initiatives, project development, and online development. With degrees in communication studies and web development, Tim’s past experience includes ecommerce information architecture/development and new media work with newspapers including print, design, and online responsibilities.
Before joining LaptopMD+, Tim worked in New York’s lighting district on the Bowery as the lead developer and information architect for a leading ecommerce and brick & mortar lighting company.
Specialties: Project Management and Information Architecture
Alex Mouravskiy
Alex came to LaptopMD+ from McDonald’s Corporation where he served as a business manager and assistant marketing coordinator for the Gulf Coast region, responsible for business development and the coordination of promotional roll outs. At LaptopMD+, Alex’s responsibilities include creative development of all marketing endeavors and is the head of press relations in addition to coordinating the company’s marketing and development projects.
A native of the Northeast, Alex has worked in the past as a freelance writer, most notably for AOL News, Politics Daily, and other media outlets, and studied communications at Rutgers University. Alex has also worked with a number of NYC charities on a pro bono basis.
Specialties: Content Marketing, Public Relations, Creative Development.
