We saw a pretty puzzling Facebook post recently. A user wanted to get the Hard Drive in his 2009 Macbook checked out, but the repair shop he went to told him the computer was “vintage” and couldn’t be serviced. It’s puzzling to think of any Macbook as a “vintage” device, but that is Apple’s terminology for any computer discontinued between 5-7 years ago. A quick glimpse of the Apple site produces this explanation:
Vintage products are those that have not been manufactured for more than five and less than seven years ago. Apple has discontinued hardware service for vintage products with the following exceptions:
- Macintosh products purchased in the country of Turkey.
- Products purchased in the state of California, United States, as required by statute.
Obsolete products are those that were discontinued more than seven years ago. Apple has discontinued all hardware service for obsolete products with no exceptions. Service providers cannot order parts for obsolete products.
As time goes on, it becomes harder to find new parts for these computers, so Apple simply washes their hands of them, especially considering they probably have a new device they want you to buy anyway. ”No exceptions” is always a spirit-draining phrase, but it’s a bit misleading in this case. Calling a device obsolete would make some, like the service the gentleman went to, think that they shouldn’t even attempt repair.
In the Facebook user’s particular instance, all he wanted was a hard drive replacement, and a hard drive is a generic part. There’s no far and wide search across the land for a Mac hard drive, they can literally be purchased at any computer part depot. To turn away business over a misinterpretation of terminology is silly.
It’s understandable that Apple wants you to believe vintage and obsolete (7+ years old) parts can’t be repaired, but that’s not the case. Someone in the Facebook thread tagged LaptopMD as a potential solution to his problem, and they’re absolutely right. We service “vintage” computers from all brands, all makes and models. Just a couple weeks ago we actually repaired a customer’s Mac Cube. Our engineers have over 20 years experience, so we’re able to go back to the future all the time.
Where other services don’t have the resources or network to find quality parts, we know where to find like-new and refurbished parts for devices of all ages. That’s actually what sets us apart. We offer this post as a PSA to all owners of aged computers: your manufacturer may think it’s “obsolete”, but at LaptopMD, it’s ripe for repair.