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Save Your Phone When It Gets Wet

by LaptopMD Posted June 21, 2018 in Tips for Devices

Uh-oh. It happened. Whether you dropped your phone into a puddle, sink, your glass OR you just spilled something on it, your phone is now wet and you’re worried about what to do.

We see liquid damaged phones all the time, so here’s a list of what you should do to AVOID needing to see us for liquid damage.

Turn it off immediately!

This might seem like a no-brainer, but you need to turn off your phone immediately if it’s still on.

THAT’S VERY IMPORTANT – even if your phone is still functional, but common-sense tells you that there’s water in your phone, you need to turn it off and take the battery out to get the water out. The water may not be eating away at the metals in your phone yet, but if you don’t do anything to stop it, your phone can have real, irreversible damage soon.

Real damage = real money, as legitimate liquid damage repairs are expensive, and sometimes it’s actually not possible to save the phone and you’ll need to get a new one. Your phone WAS working after taking a dip, but if there’s water trapped in there it’ll die a slow death over the next few days.

 

Take the battery out

I know iPhones don’t make it very easy to take the battery out, but if you have legitimate cause for concern, you should probably look up a guide on how to open it or take it to a repair shop – they should be able to open it up for you with very little trouble.

If you have a Galaxy or another type of smartphone, it’s probably pretty easy for you to pop the back cover off of your phone.

This is a very important step because it’s much easier for water to get INTO a phone, than for it to get back out. It’ll fill up all sorts of nooks and crannies and will just never evaporate properly, and that’s how you get corrosion inside your device.

 

Wipe it down

Once you’ve taken the battery out, take out any other types of cards or chips that you can (SIM card for example) and do what you can to dry them. That includes using paper towels or tissues for those nooks and crannies and shaking all that water off and out of your phone pieces as best you can.

You may want to consider using a blow dryer – you can, but be careful! That heat can damage exposed components, so use it with caution.

 

Leave it out to dry for a little while

Depending on how wet it got/how good you feel about the job you did drying out your phone, this can range from a few hours to a few days.

If you dropped your phone in a lake and it took you ten minutes to find it – you’ll probably need to leave it out for several days, and even then, there’s no guarantee that your phone will work. Sometimes the damage is irreparable.

If you dropped it in a puddle and pulled it out within a few seconds, there’s a solid chance you only need to leave it out for a few hours. You actually might not need to leave it out at all if you did a really good job cleaning it out, but you should probably set your phone down for a few hours to be safe.

 

Turn it back on – maybe charge it back up!

Leaving it out to dry for a few days is the last “fixing” step – and then you’ll just have to hold your breath and hope for the best. Put your battery and SIM card back in etc. and try to turn it back on.

If it doesn’t turn on immediately, plug it into a charger and see if your phone needs a charge. Give it a little time on the charger. Even if your phone was fully charged beforehand, this could be the “spark” you need.

 

Good luck!

We hope these techniques get your phone back up to speed, but there are no guarantees!

If you act fast and follow these instructions though, you’ve got a good chance to avoid liquid damage for your phone. There’s a chance that even if your phone doesn’t work, it could just need a new battery!

Sometimes liquid can get into the battery be impossible get out, but a battery replacement is a much, much cheaper option than getting a new phone, or an extensive liquid damage cleaning!

 

Important: DO NOT put it in rice!

 

This is a very common misconception, and we understand – it definitely passes the logic test. You also probably got the advice from someone you trust!

Your friend or cousin or sister dropped their phone in water, then gave it the rice treatment for two days and “Viola!” the phone worked again.  That’s anecdotal advice, and if they had left it out drying on the shelf it also would have worked.

The idea of using uncooked rice to suck out the moisture makes sense, but in practice it just doesn’t work as well as open air. Gazelle even did a thorough investigation testing the effectiveness of different household material that are drying agents, and open air was the best.


iPhones, Apple, and the Right To Repair Bill

by LaptopMD Posted January 25, 2018 in News, Newsletter

Apple makes some pretty great phones. We should know, we get to see how many people walk in with broken iPhone screens all the time, and so many people wouldn’t have iPhones unless they were a great phone.

However, it’s hard to not be frustrated at how anti-consumer some of their moves have been in recent years.

Apple’s anti-consumer moves

 

Planned Obsolescence

 

The most recent anti-consumer move by Apple just recently came to light, with how they treated their older iPhone batteries. People talked about “planned obsolescence” all the time, even making jokes about it, but apparently, it’s been true the whole time. They are even facing lawsuits over it.

To be fair, their reasoning for throttling older iPhone speeds has some merit. However, they didn’t disclose what they were doing which makes it pretty clear that they knew it was wrong. Also, unlike most Android phones, it is very difficult for a consumer to remove and replace their battery. Which would’ve mattered a whole lot more if they were open and honest about what is slowing down the customer’s iPhone (an old battery).

 Removal of the Headphone Jack

 

The iPhone 7 had a big stroke of “innovation” as Apple would call it, which is a thinly-veiled way of saying it won’t be compatible with other typical products. While Apple and Apple-followers stuck to that line of reasoning, it’s pretty obvious that removing the headphone jack did not make the iPhone 7 better, but it did help Apple’s bottom line.

Not only does it force people to get either the little converter attachment (that is SUPER easy to lose, meaning you need a replacement) or the Apple headphones. Or, if you want to get wireless headphones Apple owns Beats, which is a massively popular Bluetooth Headphone company. People might just move to wireless headphones – which is that innovation they like to reference – and buy a pair of Beats.

There are plenty of other examples similar to this one – Macbooks got rid of their USB and Ethernet ports while the rest of the first world still uses them, forcing people to get adapters. It’s really a testament to how much people love their products that they are still so successful.  A lesser product definitely couldn’t do something like this.

What’s Their Goal?

 

I already mentioned how it’s very difficult for iPhone users to access the battery (that’s where we come in) and Apple wants it that way. They don’t want you to be able to swap out your battery for a new one because they want you to go to them for that service.

Better yet, they don’t want you to fix your iPhone after it starts showing it age, they want you to get a new one. We’re seeing it in products everywhere, people don’t stich up their clothes as much as they used to, or take as much care of their car, or even swap out a hard drive for a new one! People just get a new one.

Once people are accustomed to getting a new phone every couple of years, it’s not wasteful – it’s just what you do. 

“Right to Repair”

 

Apple (among other big tech companies) has been lobbying against the “Fair Repair Act” for the last few years. The bill would require companies like Apple to sell tools and replacement parts, and perhaps even guides, so that customers can repair their phones and computers.

That sounds like something we wouldn’t really want either, but we don’t mind this bill at all.

Let’s face it, a lot of people just want to have an expert handle it. I can change my own oil, but I’ll usually have it done at a Jiffy Lube or a Sears Auto. Just because customers will have more access to the tools and parts to fix their computers and phones, doesn’t mean they’ll stop coming to us.

In fact, there are plenty of guides on how to replace iPhone screens online, but it requires delicate care, and often some tools that people don’t have. That’s why so many people choose to come to repair shops like us.

Apple is opposing this legislation because they want to make their phones nearly impossible to fix by repair shops like us. Forcing you to go to them for repairs is only part of it, because they don’t actually want you to fix your phone, they want you to get a new phone entirely.


Spectre and Meltdown: Processing Problems

by LaptopMD Posted January 11, 2018 in Knowledge Base, News, TechBuzz

You may have heard recently that many of Intel’s Central Processing Units (CPUs) have a design flaw that could allow malicious attackers to steal private information.  Passwords, emails, etc. could be stolen because of “kernel memory areas” in the CPUs.

However, even though the focus is on Intel’s screw-up, it’s believed that CPUs sold by other vendors may have the same problems. Intel is just taking the heat because they’re the biggest and most reputable name.

What is a CPU?

processor

If you’ve ever seen a CPU (above) – also casually known as a processor – you would know it’s probably the strangest-looking part of a computer.  It’s relatively inconspicuous, but it is regarded as the “brain” of the computer, because pretty much everything needs to run through the CPU.  That’s why keeping the CPU at a low temp takes a lot of work, but is very important (if your computer is overheating it will probably shut down to protect the CPU).

What are the security flaws?

 

The two main “vulnerabilities” have cool names: Spectre and Meltdown.  They both can be exploited by malicious programs on your computer to get secret information from your currently running programs (password managers, emails).  The nitty-gritty details of it are complicated but the gist of it is pretty simple.

Your processor wants to act quickly and it makes information readily available, in an attempt to give you a faster and more fluid user experience so you don’t need to wait for the information.  These flaws take advantage of that optimization and the software patches to fix it might affect that.

Okay cool, it’s being fixed.

 

The initial reports from PC Mag were saying that the software fix would be a big problem, and that it could potentially slow down your computer up to 30%.  Intel has pushed back at that statement saying “any performance impacts are workload-dependent, and, for the average computer user, should not be significant”.

So, if you’re a really intensive computer user you might notice your machine slowing down every now and then, but hopefully you won’t.

The Moral: Nobody is Perfect

 

Everything seems like it can be hacked. The Equifax security breachthe Showtime cryptocurrency mining scandalthe OTHER Equifax security breachKRACK attacksRansomware… there’s a lot of bad hacking-related issues lately and it seems like it might not get better.

Unfortunately, this is just the age we live in right now. We can just stick with our personal best practices. Use a virus removal you trust, keep an eye out for phishing attempts, and update your software frequently.


Pre-order your iPhone X Now!

by LaptopMD Posted October 27, 2017 in Newsletter

Many people have said (somewhat justifiably) that the newest iPhone is the same thing as the last one, with a new number.  In fact, some of the newer iPhones have had LESS features than previous iterations cough cough iPhone 7 audio jack cough.

However, my over-used joke aside, the iPhone 7 was incredibly popular and Apple added it to their tally of successful bold moves.  The next bold move is supposed to be the iPhone X.

Forward Progress Must Continue

 

With Apple releasing two different branches of iPhones at once, people may wonder why?  Well it seems that the iPhone 8 might fit into the typical category of iPhones – it’s the new one but it’s not that special. It’s basically a nicer, newer iPhone 7 with a few more added features that probably won’t affect your daily life too much.

However, the iPhone X is to be their next big step up.  Among a host of other improvements, it has facial recognition software, which is also the main reason you might need to pre-order the iPhone X if you want to get it soon.

Apparently, Facial Recognition Software Requires Precision

It’s the Facial Recognition bit that has production slowing.  It makes sense, given that this truly is a huge step forward.  According to PC Mag, Apple may have had to lower their facial recognition accuracy to make it easier to produce enough iPhones on time.  That means if you want to get the new iPhone X soon, you probably need to pre-order!

Apple Has Denied This

 

Apple has made a statement about their facial recognition software, saying that they are not compromising its quality and that they fully expect it to become the new “gold standard” in facial recognition technology.

Obviously, they don’t want to admit if they are providing a sub-optimal product, but it is hard to expect the first iPhone to come with this technology to have it perfect.  Just look at how far we’ve come when viewing the iPhone 3 to the iPhone 5, and then from the iPhone 5 to the iPhone 7.

I was just saying how the new iPhone is often just like the old one with some new shine on it, but those subtle changes do ramp up quite quickly. Therefore, it is reasonable to think that in a few years we might look at the iPhone X’s facial recognition capabilities as buggy and imperfect when compared to the iPhone XII, or whatever we’re calling it then.


Trade in your old iPhone for credit toward your new one!

by LaptopMD Posted October 5, 2017 in News, Newsletter

If you’re looking forward to snagging one of the new iPhones (whether that be the iPhone 8, 8 Plus, or X) and have an older version, you can trade that in for some credit toward your new phone with most cell providers (or other places like Amazon and Best Buy) will just buy the phone off of you! However, they only accept working phones so if you’ve just been dealing with a cracked screen, make sure to get it fixed first!

Apple doesn’t mind anymore.

 

People are often hesitant to get their screen repaired through a 3rd party provider because Apple used to void the warranty on the phone then.  However, they changed their stance back in February and as long as the repair is done well (do your research and look at the reviews!) they won’t void your warranty.

It’s a small step, but it’s a nice gesture from Apple to notice that it’s unfair to consumers who might not live near an Apple store to get their phone fixed – and we’re all just replacing the screens anyway!