LaptopMD+ provides service on the following products:
- Laptop Computers
- Desktop Computers
- Apple iDevices (iPads, iTouches, iPhones)
- Data Recovery on Storage Devices
Any product not listed may be serviced at the discretion of LaptopMD+ managers and technicians, but ability to service is not guaranteed, either implicitly or explicitly.
We provide free estimates on all standard supported products, however some non-standard devices might require a quoted estimate fee due to the difficult, time-consuming, or technical nature of diagnosing them.
Estimates can typically be given in person and on the spot either by a manager or technician, but can occasionally take over 24 hours due to job volume, the specific problem, difficulty of estimate, and specialized nature of some devices.
Over-the-phone estimates are non-binding. Any estimate given over the phone is intended for informational purposes only so that our customers can have some idea of what to expect, but unless we can see the device in our hands, we cannot offer an accurate or binding estimate.
While we try to be as thorough as possible with all estimates, we do not guarantee that our estimate is all-inclusive and final. Often, it is incredibly difficult or impossible to identify every problem affecting a device until some work is performed. Our estimates may evolve or change during the course of servicing your device. If our technicians need to update the estimate, we will let you know as soon as possible why it has changed, and request permission to continue the service. If there are ANY changes on your estimate, we will ALWAYS let you know immediately, and all changes MUST be approved by you before we move on with any work! Our initial estimate will always remain valid within the scope of the services it was originally attached to, though we may advise you that the original service may have become unnecessary or unlikely to resolve the issue.
Limited Shop Warranty
All service performed by LaptopMD+ technicians in a LaptopMD+ facility (except those listed in the warranty exclusions section, below), using parts purchased by LaptopMD+, to fix a specific symptom or device issue is guaranteed for 30 days from the date of the service. If multiple issues or symptoms are addressed by a repair, all are covered by the 30 day guarantee period. The guarantee does not cover issues that may develop within the guarantee period that are not related to services performed or to the original issue or symptom diagnosed and repaired.
All parts obtained by LaptopMD+ for service on your device are guaranteed for 30 days from the time of installation, and are covered under warranty. Parts purchased for a repair cannot be refunded, upgraded, or returned for credit. Parts are not guaranteed to be new unless explicitly stated. While we prefer using new parts as often as possible, often only used or refurbished parts are available. Used and refurbished parts are still covered under the LaptopMD+ Limited Shop Warranty.
We do not offer warranties or guarantees, explicit or implicit, on any of the following:
- Any service using parts not purchased through LaptopMD+
- Any software issues, including virus removal
- New symptoms/issues not directly tied to the original service within the 30 day guarantee period
- Installing new hardware or modifying existing hardware in the 30 day guarantee period voids the LaptopMD+ Limited Shop Warranty
- Recurrence of original symptoms or issues caused by user error or negligence in the 30 day guarantee period, including but not limited to physical damage (drops, crushing, exposure to temperature extremes), liquid damage (spills on and liquid immersion of the device), electrical damage (improper grounding, contact with poorly performing or damaged electrical networks), and damage caused through installation or use of harmful software components (viruses, malware, spyware), voids the LaptopMD+ Limited Shop Warranty
NOTE: If your device is physically tampered with or damaged within the warranty period, the LaptopMD+ Limited Warranty is void. This includes but is not limited to cracked screens, dents to the casing, internal damage not present at time of original repair, attempts to open or modify the device, or any other action, accidental or intentional, that could cause our repair to fail.
Replacement Parts Procedure
If a service requires parts to complete, we will contact and inform you of the need prior to ordering any parts. We will explain the part needed, why it’s necessary, any associated costs, and give an estimate of when the part will likely arrive. Due to shipping times being beyond our control, our estimate is a best guess and is not intended to guarantee arrival by a specific time.
If you would like to hold on to your device until parts come in, a non-refundable deposit of 50% of the cost of the ordered parts will be required.
LaptopMD+ will generally not use parts not purchased by LaptopMD+. This is due to our inabillity to verify that the parts are functional and will provide a good fit for your device.
Any replacement parts not supplied by LaptopMD+ are not covered by any kind of warranty or guarantee except as might be provided by the part manufacturer. By providing your own parts, you acknowledge that you understand and agree that any work we provide is not covered by the LaptopMD+ Limited Shop Warranty or any other guarantee or assurance, explicit or implicit. You also agree to waive any liability for damage to your device caused by faulty parts or other part incompatibilities.
Manufacturer Warranty Repair
Some services performed by LaptopMD+ may void your manufacturers warranty. Where we can, we will try to inform you before proceeding. Some manufacturers provide exemptions for professional repair shops, though we cannot guarantee in any way that yours will, nor do we have a list of manufacturers who do provide such exceptions. Always check with your manufacturer before bringing a device still under warranty in for repair work.
Any repairs or modifications to iPhones and other iDevices WILL void your warranty. By accepting service from LaptopMD+, you understand and agree that we are not held liable for voiding your devices manufacturers warranty.
Estimate and Repair Time
Estimates and repairs will be handled on a first-come, first-served basis.
We strive to be able to provide an on-the-spot estimate to all of our customers, however due to the complicated nature of most modern electronics, we will often not be able to provide an exact estimate and diagnosis until we open the device and examine it thoroughly. In this circumstance, we try to provide an estimate within 24 hours of the device being left with us, however we do not make any guarantees, implicit or explicit, of the exact time until you receive a diagnosis and estimate.
We pride ourselves on the speed of our repairs, however many of the factors that determine the length of your repair are beyond our control. As such, we will attempt to service your device as soon as possible in the order it was received. Many of our repairs are completed in 24-48 hours, however we offer no guarantees of how long your service will take. Any references to service times on our website or in promotional materials are our best estimates based on previous experience and are not meant to represent an exact time frame or offer any guarantees of service time.
For customers needing the quickest repair possible, Rush Service is available, and may incur an additional Rush Service Fee based on our current job volume and the complexity of your repair. Rush Service guarantees only that your device is moved to the top of our repair queue and that your device is looked at and serviced by a technician before any other devices which may have come in before yours. It is not to be taken as a contract, guarantee, or promise for any specific time frame in which your device is finished.
Equipment Storage and Handling
Due to storage concerns, we will hold on to devices for up to 30 days after we contact you to pick up your device. After that time, if we have not heard from you we will consider your device abandoned and it will become property of LaptopMD+. We cannot guarantee that your equipment will not be discarded after the initial 30 day period, so it is critical that you pick up your equipment on time or make arrangements with LaptopMD+ to store your equipment until you can pick it up.
LaptopMD+ accepts all major credit cards and cash. We do not require upfront payment for estimates and diagnosis, except in the case of printers and projectors, and will not ask you for a deposit unless we need to order parts and you elect to hold on to your device until parts come in, or if we need to order specialized parts for data recovery services.
Payment is due after you pick up your device and determine that the issue you brought it in for has been successfully resolved.
LaptopMD+ does not accept checks or payment plans. Please have the full total due ready when you come to pick up your device.
LaptopMD+ does not guarantee the security or safety of your data. While we take every precaution possible to make sure the integrity of your data is unaffected, we cannot assume liability for any lost data as a result of services performed by LaptopMD+.
If we are aware that a procedure may result in loss of data, we will inform you of the possibility, what data may be affected, and will offer to back your data up at an additional cost. However, due to the complex nature of electronic devices, we cannot in advance predict what may happen to your data in every situation. We strongly encourage you to back up any important files and documents before you bring your device in for service.
Our Data Recovery services require highly specialized knowledge, tools, and parts. As such, please be advised that both estimates and services involving Data Recovery typically take longer than hardware-related service. LaptopMD+ will not charge you for any attempted recovery unless we manage to recover the data you are looking for, with the following exceptions:
- If a mechanical recovery is needed, we will ask for a non-refundable deposit before ordering parts necessary to complete your recovery.
- If a competing shop has attempted recovery prior to the device arriving at LaptopMD+, we may charge a non-refundable deposit to cover the extra difficulty involved in attempting to fix any issues prior recovery attempts have caused.