When Windows breaks, call us!
Your computer is much more than the circuits, wires, and interesting spinny bits inside your case. It’s a teeming, moving, changing ecosystem of software, each fighting for its share of limited resources. With this in mind, it’s no surprise that conflicts and issues can arise. When you have products made by multiple companies with multiple goals, you’re bound to have issues crop up.
These software problems can be particularly bad if you’re trying to upgrade your programs. There is always a risk that something that used to play nice with your other software suddenly decides to break once it’s upgraded. LaptopMD+’s technicians have been doing Windows upgrades since the days of 3.1, and Mac OS upgrades since the only color Macs displayed was green. With that much experience, they’ve grown a sixth sense about which drivers and which programs have potential to break or stop working whenever a new piece of software or an upgrade is added to the mix.
Sometimes, though, it’s not enough to simply upgrade your programs. Perhaps a nasty virus has done major damage to your computer, or your hard drive messed up and your computer won’t start at all, or won’t let you perform critical functions, or sometimes you just want your computer to run as well as it did the day you took it out of the box. In those cases, a full wipe of the data and reinstall might be in order. It’s certainly possible to do this on your own, but our technicians can make the process quicker, easier, and more efficient for you. We know what drivers and what critical pieces of software you’ll need to reinstall, and we can even make sure that your old data is safe and back on your freshly reinvigorated computer. We take the guesswork and the time-consuming labor out of you having to do it yourself, and guarantee our work.
So if you’re having issues with an upgrade not behaving, or need a clean sweep, come by. We’ll give you a free estimate and free advice, and if you decide to go ahead, we’ll usually have things ready and working perfectly within 24 hours.
Available When You Need Us
When you have a computer emergency, it’s our emergency. Our technicians are standing by to help you with your emergency computer repair needs.
Even when we’re not open, technicians are available to answer your repair questions over the phone.
Bring your computer in for a free estimate or we can come to you with immediate attention to take care of your needs right away!
When you have an emergency, time is of the essence. LaptopMD+ offers emergency repair service at our Midtown New York offices between 7th and 8th avenues, across from Penn Station – conveniently located near the A, C, E, 1, 2, 3 trains at Penn Station and the N, R, Q, B, D, F, and M trains at Herald Square.
If you can’t come to us, we’ll come to you: our central location gives us the ability to be anywhere in New York City in less than an hour.
When it comes to your emergency, New York’s trusted Laptop Doctors are ready to make sure your business is up and running as soon as possible!
|Remote IT Support
*Price for 1st hour includes a full diagnosis of the problem before work is started.
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Arthur’s journey in laptop repair and computer services has taken him from running Wall Street IT departments, at Fortune 100 companies like JP Morgan Chase, to teaching as an adjunct technology instructor. Arthur’s story begins in Minsk, Belarus. When Arthur was a boy, his family was forced to immigrate to the United States as a result of the Chernobyl nuclear disaster
Arthur grew up in Sheepshead Bay in Brooklyn and quickly picked up computer and programming skills through trial and error and a lot of bright intuitive learning. He obtained his B.S. in Computer Science from the New York Institute of Technology, propelling him into his career as a corporate IT manager and later as a computer services provider.
Certifications/Specialties: A+, MSCE, CCNE, Network Management/Repair, Computer Instruction and Consulting
First ‘Real’ Computer: Compaq 486DX 3 at the age 16.
Matt started as a floor manager at LaptopMD+ in January of 2010 and moved up the ladder quickly as LaptopMD+’s Chief Financial Officer.
Matt, a Columbia graduate with a Master’s in Mechanical Engineering with a Focus in Energy Systems, has a strong background in computer repair with 9 years of experience working on the hardware support team at SAS and has been working hands on with computers his whole life.
Certifications: Certified by Dell (4+ years)
Specialties: Business Development and Operations Management
When Zoltan was a kid, he drove his parents crazy when they would buy him new toys and he would take them apart just so he could fix them and put them back together. As an adult his interest in taking things apart has diminished (slightly) but his ability to repair them has grown immensely.
Zoltan, LaptopMD+’s Lead Technician, holds a B.S. in Engineering. His repair skills and wealth of knowledge makes Zoltan LaptopMD+’s premier problem solver – ask this guy anything computer related (or not) and he’ll have an answer for you.
Certifications: Netcom – Information Technology, A+, COMPTIA Net +, CCNA
Specialties: Data Recovery, Hardware Support and Maintenance, Mac Repair
Milan joined LaptopMD+ in January of 2010 and has a strong background in electric and computer engineering. Before coming to LaptopMD+, Milan worked extensively in IT support and customer service specializing in computer and network maintenance.
Milan is one of many computer technicians at LaptopMD+ but is also in charge of working directly with customers on technical issues and managing all junior level technicians. Milan is LaptopMD+’s go-to guy for computer repair and customer relations regarding repair jobs and can be counted on for detailed computer repair.
Certifications: A+, Microsoft Visual Studio (C+)
Specialties: Hardware Repair, Network Maintenance, Customer Support
Originally from Argentina, Pablo Zauzich is LaptopMD+’s go to guy for onsite iPhone and computer repair. Pablo’s experience stretches across a variety of fields including computer and network repair, virus removal, data recovery and, of course, iPhone repair.
Pablo has a vast array of knowledge managing onsite software and hardware installations and is a trusted technician for onsite support and customer assistance.
Certifications: A+, Net+
Specialties: On site Setup and Support, Computer and Hardware Repair, Setup and Installation, iPhone Repair, and A/V Installation
Dima, a systems administrator and repair technician at LaptopMD+, has a wide background in IT infrastructure management and maintenance. An immigrant from Russia, Dima has experience in bilingual computer training and support, most notably having been in charge of training and staff enrichment classes as part of his involvement on the IT support team at a top Russian University.
He holds a M.S. in Computer Information Systems and has a wide array of experience in repairing computers and performing network management.
Certifications: M.S. in Computer Information Systems
Specialties: Systems/Network Management, Programming, and Computer Troubleshooting
With a strong background in web development and project management experience, Tim leverages the best of his analytical nature as the Director of Online Marketing at LaptopMD+ where he is responsible for the company’s marketing initiatives, project development, and online development. With degrees in communication studies and web development, Tim’s past experience includes ecommerce information architecture/development and new media work with newspapers including print, design, and online responsibilities.
Before joining LaptopMD+, Tim worked in New York’s lighting district on the Bowery as the lead developer and information architect for a leading ecommerce and brick & mortar lighting company.
Specialties: Project Management and Information Architecture
Alex came to LaptopMD+ from McDonald’s Corporation where he served as a business manager and assistant marketing coordinator for the Gulf Coast region, responsible for business development and the coordination of promotional roll outs. At LaptopMD+, Alex’s responsibilities include creative development of all marketing endeavors and is the head of press relations in addition to coordinating the company’s marketing and development projects.
A native of the Northeast, Alex has worked in the past as a freelance writer, most notably for AOL News, Politics Daily, and other media outlets, and studied communications at Rutgers University. Alex has also worked with a number of NYC charities on a pro bono basis.
Specialties: Content Marketing, Public Relations, Creative Development.