Extended Warranty FAQs
What’s a “per incident” fee?
Since most of our laptop repair jobs require parts, some of our extended warranties have a $20-75 fee per incident. This means that after the free 30 day warranty period, you may be subject to this small fee when you bring your computer in to get serviced through one of our extended warranty plans. Think of the fee as similar to a co-pay when you go to the doctor. Not all of our plans have a “per incident” fee, but the ones that do allow us to keep costs down and continue offering our customers the best service imaginable!
Do your extended warranty packages cover the entire machine?
Do you have a maximum amount of repairs incidents covered? Why?
Sometimes. However, chances are very unlikely that you’ll ever meet this threshold. LaptopMD strives to provide superior repair services to it’s clientele and has implemented a maximum repair incident policy to protect itself against customers that may wish to take advantage of it’s services. Each repair service has a different threshold for maximum repair incidents, so please read the details of your specific extended warranty package.
What if I don’t use my extended warranty? Can I get a refund?
We hope you won’t have to! Extended warranties provide coverage in the case that your laptop needs it. We hope (and we’re sure you do too) that your computer will continue to operate at it’s best and you’ll never need to come see us again! In the event that all goes well and you do not end up using your extended warranty, it is non-refundable. It’s like insurance, just because you didn’t need it this time doesn’t mean you get a refund!
Is accidental damage or abuse covered?
Is my extended warranty transferable if I sell my computer?
What if my computer dies and I just buy a new one? Will you refund me?
What if something else goes wrong with my computer? Is it covered?
LaptopMD’s extended warranty packages cover only the repair service that was initially provided. Extended warranty plans do NOT cover the entire machine. If you have a problem with your computer that is NOT associated with the original repair, the issue is NOT covered. LaptopMD is under no obligation to fix issues with a customer’s computer that are not associated with the original repair service.
If you are unsure which service(s) was performed on your computer and/or which service(s) is covered by an extended warranty, please ask one of our managers.
What if you can’t fix my machine again?
LaptopMD reserves the right to issue the customer a refund of the amount paid for the extended warranty if LaptopMD technicians cannot uphold the extended warranty coverage. This includes but is not limited to situations where parts are not available or LaptopMD technicians are unable to repair the problem.