Extended Warranties

Extended Warranties

OS Reinstall (Mac OSX or Windows Reinstall)

 


OS reinstall refers to the service of reinstalling Windows or the Mac OS, and computers may require OS reinstalls for a variety of reasons including failed system updates, viruses, or corrupt system files. An OS Reinstall extended warranty plan will cover a reinstall of your operating system on your computer. Details are below:

  • Pricing
    • $45 for 6 months and maximum 2 incidents covered.
    • $75 for 1 year (12 months) and maximum 4 incidents covered.
    • Per incident fee
      • $20 if NO data is required or $45 if we need to save your data
      • Accidental damage coverage?
        • No physical damage to the laptop is covered.
        • Other notes:
          • If your HDD goes bad during the warranty coverage period, we can replace your HDD and reinstall your system for $100 in addition to the incident fee listed above
          • In the case your data is irretrievable, we may need to quote you more for data recovery
          • Just like with any reinstall, LaptopMD cannot save any programs you have installed. You will have to reinstall those yourself

 

Related FAQ:

What’s a Per Incident Fee?

Do you have a maximum amount of repair incidents? Why?

What if something else goes wrong with my computer? Is it covered?

If you can’t fix it again, what happens?

HDD Replacement with OS Reinstall

 


HDD Replacement with an OS Reinstall refers to the service of replacing the hard drive inside the laptop and reinstalling Windows or the Mac OS. Hard drives are the most likely component to fail on a laptop, making an extended warranty a MUST on these repairs. Hard drives fail for any number of reasons including physical damage, manufacturing defects, or normal wear and tear. An HDD Replacement with OS Reinstall extended warranty plan will cover the cost of a new hdd and reinstall of your operating system on your computer. Details are below:

  • Pricing
    • $45 for 6 months and maximum 2 incidents covered.
    • $75 for 1 year (12 months) and maximum 4 incidents covered.
    • Per incident fee
      • $75 if NO data is required or $100 if we need to save your data
      • Accidental damage coverage?
        • No physical damage to the laptop is covered.
        • Other notes:
          • If your HDD is still under the manufacturer’s warranty, we can take $50 OFF the cost of the per incident fee.
          • In the case your data is irretrievable, we may need to quote you more for data recovery
          • Just like with any reinstall, LaptopMD cannot save any programs you have installed. You will have to reinstall those yourself

 

Related FAQ:

What’s a Per Incident Fee?

Do you have a maximum amount of repair incidents? Why?

What if something else goes wrong with my computer? Is it covered?

If you can’t fix it again, what happens?

Virus Removal

 


Computers get viruses. Sometimes it’s your fault (browsing high risk websites), but most of the time it isn’t! Even if the problem was accidental, it’s covered by our extended warranty! Details are below:

  • Pricing
    • $45 for 6 months and maximum 2 incidents covered.
    • $75 for 1 year (12 months) and maximum 4 incidents covered.
    • Per incident fee
      • $20 per incident regardless of the number of viruses found
      • Accidental damage coverage?
        • No physical damage to the laptop is covered.
        • Other notes:
          • Not all viruses can be removed, and sometimes an OS reinstall is necessary. In the event the virus cannot be removed and a reinstall is necessary, the per incident fee raises to $20 if no data is required and $45 if data is required.
          • If your computer is brought in, scanned, and found virus free, the $20 incident fee still applies.

 

Related FAQ:

What’s a Per Incident Fee?

Do you have a maximum amount of repair incidents? Why?

What if something else goes wrong with my computer? Is it covered?

If you can’t fix it again, what happens?

Power Jack Repair/Replacement

 


Power jacks break all the time, sometimes due to physical damage, and sometimes due to normal wear and tear. Even if the problem was accidental, our extended warranty package will cover it! Details are below:

  • Pricing
    • $45 for 6 months and maximum 2 incidents covered.
    • $75 for 1 year (12 months) and maximum 4 incidents covered.
    • $125 for 2 years (24 months) and maximum 4 incidents covered.
    • Per incident fee
      • $40 per incident
      • Accidental damage coverage?
        • Accidental damage to the power jack IS included. All other physical damage to the laptop is excluded.
        • Other notes:
          • Power jack repair warranties do not cover batteries or ac adapters. If either of these are damaged, they are the customer’s responsibility to replace.
          • Some power jacks are on the motherboard. If the motherboard is irreversibly damaged, no refund is given, but no incident fee is charged.

 

Related FAQ:

What’s a Per Incident Fee?

Do you have a maximum amount of repair incidents? Why?

What if something else goes wrong with my computer? Is it covered?

If you can’t fix it again, what happens?

Fan Repair/Replacement

 


Laptop fans are one of two moving components inside a computer. Occasionally they just need to be cleaned out or replaced. Our extended warranty package will cover a fan cleaning or fan replacement! Details are below:

  • Pricing
    • $45 for 6 months and maximum 2 incidents covered.
    • $75 for 1 year (12 months) and maximum 4 incidents covered.
    • $125 for 2 years (24 months) and maximum 4 incidents covered.
    • Per incident fee
      • $20 per incident
      • Accidental damage coverage?
        • Accidental damage to the fan IS included. All other physical damage to the laptop is excluded.
        • Other notes:
          • Overheating can also damage the graphics chip if not fixed in time, and are not covered by this extended warranty. If the graphics chip is damaged, no refund is given but no incident fee will be charged.
          • Valid only for purchase on standard fan replacements. LaptopMD reserves the right to NOT offer extended warranty packages on jobs with expensive or hard to find parts. Ask about yours!

 

 

Related FAQ:

What’s a Per Incident Fee?

Do you have a maximum amount of repair incidents? Why?

What if something else goes wrong with my computer? Is it covered?

If you can’t fix it again, what happens?

Keyboard Repair/Replacement

 


Laptop keyboards take a lot of abuse from repeated typing and all too commonly, liquid damage spills. Even if the problem was accidental, our extended warranty package will cover a keyboard replacement! Details are below:

  • Pricing
    • $45 for 6 months and maximum 2 incidents covered.
    • $75 for 1 year (12 months) and maximum 4 incidents covered.
    • $125 for 2 years (24 months) and maximum 4 incidents covered.
    • Per incident fee
      • $20 per incident
      • Accidental damage coverage?
        • Accidental damage to the keyboard IS included. All other physical damage to the laptop is excluded.
        • Other notes:
          • Valid only for purchase on standard keyboard replacements. LaptopMD reserves the right to NOT offer extended warranty packages on jobs with expensive or hard to find keyboards. Ask about yours!
          • Spill damage can also cause damage to the motherboard which is not covered by this extended warranty package. If the motherboard is damaged, no refund is given but no incident fee will be charged.

 

Related FAQ:

What’s a Per Incident Fee?

Do you have a maximum amount of repair incidents? Why?

What if something else goes wrong with my computer? Is it covered?

If you can’t fix it again, what happens?

Memory Repair/Upgrade

 


Computer memory keeps your computer thinking. Our extended warranty package will cover memory replacement if it fails. Details are below:

  • Pricing
    • $45 for 6 months and maximum 2 incidents covered.
    • $75 for 1 year (12 months) and maximum 4 incidents covered.
    • $125 for 2 years (24 months) and maximum 4 incidents covered.
    • Per incident fee
      • $20 per incident
      • Accidental damage coverage?
        • Accidental damage to the memory IS included. All other physical damage to the laptop is excluded.
        • Other notes:

 

Related FAQ:

What’s a Per Incident Fee?

Do you have a maximum amount of repair incidents? Why?

What if something else goes wrong with my computer? Is it covered?

If you can’t fix it again, what happens?

Screen Repair/Replacement

 


Laptop screen break. Whether you want regular extended warranty coverage, or an extended warranty plan to cover accidental damage, we’ve got a plan for you! Details are below:

  • Pricing (w/out accidental damage coverage)
    • $20 for 6 months and maximum 2 incidents covered.
    • $50 for 1 year (12 months) and maximum 4 incidents covered.
    • $75 for 2 years (24 months) and maximum 4 incidents covered.
    • Pricing (WITH accidental damage coverage)
      • $45 for 6 months and maximum 2 incidents covered.
      • $75 for 1 year (12 months) and maximum 4 incidents covered.
      • $125 for 2 years (24 months) and maximum 4 incidents covered.
      • Per incident fee
        • Varies, but normally $75. Ask about yours.
        • Accidental damage coverage?
          • Accidental damage is only covered in the plan pertaining to accidental damage. All other physical damage to the laptop is excluded.
          • Other notes:
            • Valid only for purchase on standard screen replacements. LaptopMD reserves the right to NOT offer extended warranty packages on jobs with expensive or hard to find screens. Ask about yours!
            • Some screens need to be ordered. Turnaround time on the initial repair does not guarantee the same turnaround on the warranty repair.

 

Related FAQ:

What’s a Per Incident Fee?

Do you have a maximum amount of repair incidents? Why?

What if something else goes wrong with my computer? Is it covered?

If you can’t fix it again, what happens?

Hinge Repair/Replacement

 


Laptop hinges can break down after an extended period of time. Laptop hinge repairs can refer to a repair/replacement of the laptop hinge itself or the top or bottom cover of the laptop where the hinge is secured. Details are below:

  • Pricing
    • $45 for 6 months and maximum 2 incidents covered.
    • $75 for 1 year (12 months) and maximum 4 incidents covered.
    • $125 for 2 years (24 months) and maximum 4 incidents covered.
    • Per incident fee
      • $20 per incident
      • Accidental damage coverage?
        • Accidental damage to the originally replaced part IS included. All other physical damage to the laptop is excluded.
        • Other notes:
          • Valid only for purchase on standard hinge repairs. LaptopMD reserves the right to NOT offer extended warranty packages on jobs with expensive or hard to find parts. Ask about yours!
          • Physical abuse can not only damage hinge components, but other parts of the laptop. If physical abuse has damaged parts not covered by the original replacement, no refund is given but no incident fee will be charged.

 

Related FAQ:

What’s a Per Incident Fee?

Do you have a maximum amount of repair incidents? Why?

What if something else goes wrong with my computer? Is it covered?

If you can’t fix it again, what happens?

Motherboard Repair/Replacement

 


LaptopMD does not offer any general extended warranty packages for this service. However, if you’re interested in customizing your own extended warranty package, ask a manager if this is possible for your repair.

Touchpad Repair/Replacement

 


Laptop touchpads take a lot of user abuse and all too commonly, liquid damage spills. Even if the problem was accidental, our extended warranty package will cover a touchpad replacement! Details are below:

  • Pricing
    • $45 for 6 months and maximum 2 incidents covered.
    • $75 for 1 year (12 months) and maximum 4 incidents covered.
    • $125 for 2 years (24 months) and maximum 4 incidents covered.
    • Per incident fee
      • $45 per incident
      • Accidental damage coverage?
        • Accidental damage to the touchpad IS included. All other physical damage to the laptop is excluded.
        • Other notes:
          • Valid only for purchase on standard touchpad replacements. LaptopMD reserves the right to NOT offer extended warranty packages on jobs with expensive or hard to find parts. Ask about yours!
          • Spill damage can also cause damage to the motherboard or keyboard which are not covered by this extended warranty package. If the motherboard is damaged, no refund is given but no incident fee will be charged.

 

Related FAQ:

What’s a Per Incident Fee?

Do you have a maximum amount of repair incidents? Why?

What if something else goes wrong with my computer? Is it covered?

If you can’t fix it again, what happens?

Backlight/Inverter Repair/Replacement

 


Laptop backlights and inverters allow a user to clearly see what is being displayed on the screen. This repair service is offered on non-LED backlit screens. Extended warranty packages are available and details are below:

  • Pricing
    • $45 for 6 months and maximum 2 incidents covered.
    • $75 for 1 year (12 months) and maximum 4 incidents covered.
    • $125 for 2 years (24 months) and maximum 4 incidents covered.
    • Per incident fee
      • $20 per incident
      • Accidental damage coverage?
        • Accidental damage to the backlight/inverter IS included. All other physical damage to the laptop is excluded.
        • Other notes:
          • Valid only for purchase on standard inverter/backlight replacements. LaptopMD reserves the right to NOT offer extended warranty packages on jobs with expensive or hard to find parts. Ask about yours!
          • Similar problems can result from a faulty LCD screen. If the screen in the laptop is damaged, the repair is NOT covered by this extended warranty. No refund of the extended warranty is given, but no incident fee is charged.

 

Related FAQ:

What’s a Per Incident Fee?

Do you have a maximum amount of repair incidents? Why?

What if something else goes wrong with my computer? Is it covered?

If you can’t fix it again, what happens?

Water Damage Repair/Replacement

 


Water damaged laptops are an unfortunate fact of life. This service is categorized by the process of cleaning a laptop motherboard after liquid damage. Extended warranties cover the original spill, but not new spills! Details are below:

  • Pricing
    • $75 for 6 months and maximum 2 incidents covered.
    • $125 for 1 year (12 months) and maximum 4 incidents covered.
    • $175 for 2 years (24 months) and maximum 4 incidents covered.
    • Per incident fee
      • $75 per incident
      • Accidental damage coverage?
        • NO. This warranty only covers damages to the original spill that was repaired. Evidence of new spills voids the warranty.
        • Other notes:
          • Water damage extended warranties cover only the parts that were originally replaced. If additional parts need to be replaced, they are NOT covered by this extended warranty.
          • Spill damage can permanently and irreversibly damage a motherboard. Just because a motherboard was repaired initially, does not mean it can be repaired again. If the laptop is brought in for extended warranty coverage as a result of the original spill and LaptopMD technicians cannot fix the problem, the extended warranty coverage is refunded but a motherboard replacement is NOT provided.
          • As mentioned above, please note that this extended warranty never covers motherboard replacements.

 

Related FAQ:

What’s a Per Incident Fee?

Do you have a maximum amount of repair incidents? Why?

What if something else goes wrong with my computer? Is it covered?

If you can’t fix it again, what happens?

CD/DVD Repair/Replacement

 


CD and DVD drives occasionally need to be replaced. If we have replaced yours and you would like an extended warranty, coverage is available! Details are below:

  • Pricing
    • $45 for 6 months and maximum 2 incidents covered.
    • $75 for 1 year (12 months) and maximum 4 incidents covered.
    • $125 for 2 years (24 months) and maximum 4 incidents covered.
    • Per incident fee
      • $20 per incident
      • Accidental damage coverage?
        • Accidental damage to the CD/DVD IS included. All other physical damage to the laptop is excluded.
        • Other notes:
          • Valid only for purchase on standard CD/DVD drive replacements. LaptopMD reserves the right to NOT offer extended warranty packages on jobs with expensive or hard to find parts. Ask about yours!

 

 

Related FAQ:

What’s a Per Incident Fee?

Do you have a maximum amount of repair incidents? Why?

What if something else goes wrong with my computer? Is it covered?

If you can’t fix it again, what happens?

Power Supply Repair/Replacement

 


Desktop power supplies occasionally fail. If we replace yours, extended warranty coverage is available! Details are below:

  • Pricing
    • $45 for 6 months and maximum 2 incidents covered.
    • $75 for 1 year (12 months) and maximum 4 incidents covered.
    • $125 for 2 years (24 months) and maximum 4 incidents covered.
    • Per incident fee
      • $45 per incident
      • Accidental damage coverage?
        • Accidental damage to the power supply IS included. All other physical damage to the laptop is excluded.
        • Other notes:
          • Valid only for purchase on standard power supply replacements. LaptopMD reserves the right to NOT offer extended warranty packages on jobs with expensive or hard to find parts. Ask about yours!
          • This extended warranty is only valid for purchase on desktops

 

Related FAQ:

What’s a Per Incident Fee?

Do you have a maximum amount of repair incidents? Why?

What if something else goes wrong with my computer? Is it covered?

If you can’t fix it again, what happens?

Graphics Card Repair/Replacement

 


Graphics cards occasionally fail. If we replace yours, extended warranty coverage is available! Details are below:

  • Pricing
    • $45 for 6 months and maximum 2 incidents covered.
    • $75 for 1 year (12 months) and maximum 4 incidents covered.
    • $125 for 2 years (24 months) and maximum 4 incidents covered.
    • Per incident fee
      • $45 per incident
      • Accidental damage coverage?
        • Accidental damage to the graphics card IS included. All other physical damage to the laptop is excluded.
        • Other notes:
          • Valid only for purchase on standard graphics card replacements. LaptopMD reserves the right to NOT offer extended warranty packages on jobs with expensive or hard to find parts. Ask about yours!
          • This extended warranty is only valid for purchase on desktops

 

Related FAQ:

What’s a Per Incident Fee?

Do you have a maximum amount of repair incidents? Why?

What if something else goes wrong with my computer? Is it covered?

If you can’t fix it again, what happens?

Data Transfer or Data Recovery

 


LaptopMD does not offer extended warranty packages for this service.

Misc. Hardware Repair/Replacement

 


LaptopMD does not offer any general extended warranty packages for this service. However, if you’re interested in customizing your own extended warranty package, ask a manager if this is possible for your repair.

Misc. Software Repair/Replacement

 


LaptopMD does not offer any general extended warranty packages for this service. However, if you’re interested in customizing your own extended warranty package, ask a manager if this is possible for your repair.