The Doctor is in the House. On-Site Service.

We understand that you are busy and we value your time. That is why LaptopMD comes to you! Whether you are a business or an individual, when LaptopMD makes house calls, you can rest assured that you’re getting experience and integrity from certified technicians capable of performing any type of repair job. Whether you need help with software installation, computer network setup, printer support, or iPhone repair, our technicians have the training you need.

Who Can We Help?
Our dedicated technicians can service any small business or individual. We offer full support to small businesses on a regular basis. All business clients need computer support from time to time, but you don’t always need a full-time IT engineer. That’s where we come in. We can provide all of your business IT needs without the expense of a full-time staff member.
On site service. LaptopMD

We also provide full service computer and electronic troubleshooting for private clients in your home. Whether you work from home, or you need help with iTunes, email, or some other personal electronic need, we are here to help, in your home and usually within the same day.

About Our Services
For Business or Private Clients:

  • Set up your computer network
  • Solve software issues
  • Install programs
  • Provide computer training and other digital needs
  • Software customizations
  • Network and Printer set-up or connectivity issues
  • iPhone Repair
  • Minor Viruses, and more

On site service. LaptopMD

Most repairs can be done onsite, but some repairs may require additional attention or special parts. Our managers help alleviate these issues during the initial call and assessment to ensure your problem is diagnosed properly and we bring the proper tools with us. If work must be taken off your premises, or if special parts are needed, we will notify you immediately and prorate the onsite support fee.

What Makes Us the Trusted Physicians?
We have more than 15 years of experience, professional, certified engineers, and thousands of positive reviews on Yelp.

On site service. LaptopMD

When we come into your home or place of business, you can expect the same customer service you would receive in our office. We provide the trust and reliability our clients all depend on. We know and understand that you don’t want to invite just anyone into your home or office. That is why we are supported by thousands of positive reviews from customers just like you and the Better Business Bureau. Thousands of New Yorkers have trusted us with their IT needs, you can, too!

Why Should You Choose Our On-Site Services?
Convenience! You need assistance on your schedule, not the rest of New York’s. No lines, no waiting rooms, quick and easy – we will not waste your time.

On site service. LaptopMD

We work 6 Days a week. When you need us, our certified repair technicians are there in a flash. We will take care of you while you rest easy.

Locations We Serve
Manhattan, Brooklyn within 1-3 stops of Manhattan, and Queens.

Schedule your Appointment Now
Find out for yourself why LaptopMD is the best in New York for onsite computer support.We will be right there when you are ready for us. Call us today!

On site service. LaptopMD

 

Anything but EasyTechs

Many consumers prefer large retail stores when it comes to electronic device repair. We live in a world that’s increasingly defined by large corporations promoting their presence and cajoling shoppers into believing quantity = quality. Many customers with broken laptops, phones and tablets genuinely believe that the big shop, with its brand name, should be their first stop for repairs.

This three part series presents another side to some of the leading consumer repair shops – BestBuy, Staples and the Apple Genius Bar — with published reports from former employees and feedback from disgruntled customers, so that the buyer may beware.

To conclude this three-part series, we focus on the Staples EasyTechs: Staples is not primarily known for computer repair. The office supply giant does not extensively promote its EasyTech program. Staples.com’s homepage does not mention of the repair service. Why is it barely advertised?

Anything but easytech Continue reading

The Geniu$ Bar

Many consumers prefer large retail stores when it comes to electronic device repair. We live in a world that’s increasingly defined by large corporations promoting their presence and cajoling shoppers into believing quantity = quality. Many customers with broken laptops, phones and tablets genuinely believe that the big shop, with its brand name, should be their first stop for repairs.

This three part series presents another side to some of the leading consumer repair shops — BestBuy, Staples and the Apple Genius Bar — with published reports from former employees and feedback from disgruntled customers, so that the buyer may beware.

The Geniu$ Bar
Continue reading

best buy secrets

Dirty Little Secrets: The Geek Squad

Many consumers prefer large retail stores  when it comes to electronic device repair. We live in a world that’s increasingly defined by large corporations promoting their presence and cajoling shoppers into believing quantity = quality. Many customers with broken laptops, phones and tablets genuinely believe that the big shop, with its brand name, should be their first stop for repairs.

This three part series presents another side to some of the leading consumer repair shops – BestBuy Geek Squad, Staples Easy Tech and the Apple Genius Bar — with published reports from former employees and feedback from disgruntled customers, so that the buyer may beware.
best buy secrets Continue reading

What If…: Data Security in a Worst Case Scenario

Hard Drive Encryption is a vital part of laptop securityWe’ve talked a little about security in this blog, since it’s an essential part of owning a computer. From running the right antivirus software to making sure you don’t reuse passwords, there are a number of things you can do to keep yourself at least somewhat safe (never mind that something like 50% of computers imported to the US from China come pre-packaged with malware. Remember to always wipe and do a clean windows install on new machines). But what do you do if the worst-case scenario happens? How do you protect your laptop if it gets lost or stolen?

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A Salute to Small Businesses

This week is National Small Business Week and we wanted to take a moment to salute all of our small business clients and readers – owners and employees alike.  This country would not survive without small businesses and as a small business ourselves as well as a provider of small business services we know the importance that these businesses play in the global economy.

Thank you so much for being who you are – we salute you and the determination and drive each of you has.

Technology Advice for Telecommuting and Other Business Professionals

Technology Advice for the Telecommuting Business ProfessionalContinuing our series on IT advice for business professionals, today I want to share some tips and technology solutions that will help small business owners, freelancers, and ordinary professionals be more productive when you are working offsite.  New York City is filled with freelancers, musicians, and professionals who use Starbucks and other cafe spots as a means to get away from the office and remain productive.  While these places are convenient, they often lack in the right setup and environment that you need to work efficiently.  PC World recently wrote an article about tips to be an effective business professional even while you’re at Starbucks but here are some tips from PC World and others to make your telecommuting gig work out, so you can be out of the office more and be more productive at the same time:

  • Sync your files with those at your office, so you always have what you need where you need it.  Consider using online and desktop based sharing services such as SugarSync and Pogoplug.  Both work similarly, letting you share your files from one central location online and through multiple device types, including smartphones.  However, PogoPlug offers an optional hardware component which allows you to access your external hard drive (or another USB device, like a flash drive or memory device) from the internet with just an Ethernet connection – no computer required.
  • Setup a Google Voice number that can automatically forward calls to your cell phone or to your office phone with minimal setup.   Give this number to your clients and they will always be able to reach wherever you might be.
  • Find the best location.  Yes, that latte may be appealing but get creative about where you setup shop.  Consider alternatives to Starbucks and pay attention to the various factors that provide the best ideal working environment for yourself.
  • Don’t rely on the provided WiFi. Nothing is worse than relying on an internet connection that isn’t working or is overloaded with ‘freeloaders’.  Have a backup like the mobile hotspots we looked at in November available to use or tether your computer to your laptop via your smartphone.
  • Don’t Let Your Computer Walk Away. PCWorld recommends that you buy a laptop lock for computers when your camped out at a coffee shop or cafe and you need to walk away.  These are good but also, consider LoJack Software For Laptops which will help you find your laptop if it is stolen away.
  • If you’re still stuck in the stone age and the fax machine is what is keeping you at the office, consider subscribing to electronic fax service, like E-Fax, which lets you send PDF faxes from wherever you might be.

These are just a few points of advice for business professionals and people who want to telecommute more often from their favorite Starbucks and who find themselves in the middle of technological confusion when trying to get away from the office.  Tell us what we have missed or didn’t cover and stay tuned for more business and technology advice and guidance.

 

Network Security: Big Trouble for Small Business

“Our business is too small to worry about security.”

“Who could possibly want any of our information?”

“I trust all my employees when they surf the web. They’re all smart people.”

“Network security is too much of a hassle!”

All various excuses we’ve heard from friends and colleagues with small businesses when asked about their network security protocols. Does this sound like something you or your boss might have said at some point? By all means, then, read on.

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Small Business IT: Advice When Considering Outsourced IT

 

Advice for Outsourcing IT DepartmentsThroughout the month of May, LaptopMD is taking an indepth look at business IT management and showing you how you can leverage technology and related repair problems in a better manner for your company using less resources – whether it’s with us or on your own.

To kickoff our series, I want to share with you a relevant and noteworthy article I recently read in Entrepreneur Magazine titled “Kicking IT to the Curb” which outlines factors that should be taken into consideration by companies when thinking about outsourcing an IT department to a third party company.

Here is some advice to small business owners from Entrepreneur Magazine and LaptopMD:

  • Be aware of the type of Service Level Agreement (SLA) you need to have in place with the third party company.  These are essentially documents that protect both you, as a business owner, and the company involved from ambiguous expectations that result from the quality of service that is delivered.
    Understand what your needs are as a company (in metrics, delivery of services, scope and size of services, etc.) and make sure your company is protected by penalties and other protection mechanisms to maximize your company’s ‘uptime’.
  • Understand that the size of the small business will dictate the levels of needed outsourcing.  A smaller business has different needs than a larger business does and the right third party company will be able to offer a tailored approach rather than one that appears to be ‘one size fits all’.
    Focus your selection of a third party company on your needs as well as the specialties that the third party offers.
  • Recognize the variety of available services and different niche areas which can be of benefit to your small businesses.  Many small businesses, even those with a few employees, have specific areas of attention and not all third party services will give the same attention/quality of service to a specific area (like Microsoft Exchange support) as others might.  Most third party companies have their own specialties but offer ‘complimentary’ services as a means to round out their portfolio.  Recognize a company’s strengths in your research.
    Sometimes IT outsourcing can be covered by multiple companies, depending where particular providers meet your needs and your price points.
  • Above all, compare pricing and establish a baseline across third parties.  Often times a particular third party may appear to have higher (or lower) prices that seem exorbitant or unreal but many times these prices reflect that third party’s particular niche and would be a worthwhile investment based on your needs.
    Often times, the smaller outsourcing companies can work with you on a better deal than the larger places, like Staples and Best Buy, since the larger ones price based on an average rate and smaller companies tailor their pricing to your needs.

Be sure to read the full article from Entrepreneur Magazine and keep watching our blog throughout the month of May for more articles on business IT support, advice, and improvement.